MIM Fertility is a leading provider of AI fertility solutions, dedicated to helping people become parents. Leveraging state-of-the-art technologies and a team of dedicated professionals, we empower fertility professionals to enhance successful outcomes and elevate patient care. If you seek a vibrant and expanding organization at the forefront of technological innovation, driven by a genuine purpose, then look no further. Join us in our journey towards shaping the future of fertility solutions.
We are currently looking for an Account Specialist who will be in contact with our clients and support them in the efficient use of our software programs, EMBRYOAID and FOLLISCAN. If talking to people comes naturally to you, you enjoy solving problems, and you’re not intimidated by someone’s helplessness or frustration—join us and the world of AI.
Requirements:
– Proficiency in English (C1) and fluent in Polish
– Strong communication skills
– Aptitude for technical knowledge
– Willingness to learn
– Experience in an Account Specialist role (customer service or call center) is a plus
– Knowledge of the medical or IT industry is a plus
Duties
– Providing client support for two software solutions
– Monitoring the operation of the applications
– Offering prompt assistance in case of issues or upon client request
– Building and maintaining client relationships
– Responding to all client inquiries
– Conducting meetings and presentations for clients
– Developing long-term, trust-based relationships with clients
– Creating sales presentations and proposals tailored to client needs and company standards
– Ensuring professional post-sales support and expanding cooperation with existing clients
– Reporting work progress
– Acquiring new clients through referrals
– Educating clients: preparing and conducting training sessions, workshops, and educational presentations related to the software
– Post-sales activities: organizing post-sales events such as networking meetings or webinars for existing clients
– Maintaining positive relationships with clients throughout every phase of the collaboration
We offer:
– Ongoing collaboration – employment contract or mandate contract initially on a half-time basis, increasing to three-quarters time next year.
– Professional development opportunities toward becoming an Account Manager
– An innovative work environment focused on AI, where creativity and proactivity are valued
– A proactive technological community of active and engaged individuals
– Work-life balance with flexible working hours and options for hybrid or in-office work
– Benefits catered to individual needs, including Multilife, Multisport, and private medical care (Medicover)
– Work in an international environment
– A pleasant and genuinely friendly work atmosphere in our Warsaw office, located in the Ochota district
If you want to join our team, please send your CV to the following e-mail address: jobs@mimfertility.ai or use the form below
At MIM Fertility, we use Artificial Intelligence to address infertility holistically. We help fertility professionals improve patient outcomes and increase clinic efficiency.